Intern_Tech Service Process op
招聘时间
即日起 至 2026-12-31
招聘单位
梅赛德斯-奔驰
所在地区
北京
工作地点
北京市/北京市/朝阳区
学历要求
本科
实习时长
每周5天，每天6小时
职责描述
[6 months, 4-5 days/week]
Name of Project: 流程优化与数据分析实习生
Main Tasks:
Process Innovation (50%)
-Analyze existing processes and identify optimization opportunities to improve the quality and efficiency of TIPS case handling.
-Collaborate with cross-functional teams to address dealer pain points and improve service processes.
-Develop data-driven reports and recommendations for process improvement.
Data-Driven Research & Analysis (20%)
-Collect and analyze dealer survey data to identify recurring technical issues and service gaps.
-Develop digital tools (e.g., Power BI, Excel,Python) to streamline data analysis and reporting.
Fault Resolution Process (FRP) Optimization (30%)
-Support FRP methodology optimization in Aftersales to accelerate issue resolution and reduce market pressure.
-Collect and analyze data to evaluate current process performance.
-Support case tracking, status clarification, and problem-solving activities.
Key Qualifications:
[Required]
-Creative problem-solver with a passion for improving customer experiences.
-Strategic and creative mindset.
-Strong analytical skills with experience in Excel, PowerPoint, and data visualization tools (e.g., Power BI).
-Experience using AI tools (e.g., prompt engineering, Claude Code, Codex).
-Fluent in English and Chinese, both written and spoken.
[Preferred]
-Interest in the automotive industry.
-Data analysis skills.
[Bonus]
-Project management skills.
Language:
Chinese: Proficient
English: Conversational
Education:
Degree: Bachelor or above
Major: Business Analytics/Computer Science/Automative/commercial/etc.
Name of Project: 流程优化与数据分析实习生
Main Tasks:
Process Innovation (50%)
-Analyze existing processes and identify optimization opportunities to improve the quality and efficiency of TIPS case handling.
-Collaborate with cross-functional teams to address dealer pain points and improve service processes.
-Develop data-driven reports and recommendations for process improvement.
Data-Driven Research & Analysis (20%)
-Collect and analyze dealer survey data to identify recurring technical issues and service gaps.
-Develop digital tools (e.g., Power BI, Excel,Python) to streamline data analysis and reporting.
Fault Resolution Process (FRP) Optimization (30%)
-Support FRP methodology optimization in Aftersales to accelerate issue resolution and reduce market pressure.
-Collect and analyze data to evaluate current process performance.
-Support case tracking, status clarification, and problem-solving activities.
Key Qualifications:
[Required]
-Creative problem-solver with a passion for improving customer experiences.
-Strategic and creative mindset.
-Strong analytical skills with experience in Excel, PowerPoint, and data visualization tools (e.g., Power BI).
-Experience using AI tools (e.g., prompt engineering, Claude Code, Codex).
-Fluent in English and Chinese, both written and spoken.
[Preferred]
-Interest in the automotive industry.
-Data analysis skills.
[Bonus]
-Project management skills.
Language:
Chinese: Proficient
English: Conversational
Education:
Degree: Bachelor or above
Major: Business Analytics/Computer Science/Automative/commercial/etc.
