职责描述
Position Responsibilities 工作内容
1. 负责新经销商入网售后标准,包括人员岗位要求、售后场地硬件、专用工具采购、初始零件库存、系统权限开通、入网培训要求
等;
Responsible for post-sales onboarding standards for new dealers, including staffing, venue hardware, tool procurement, initial
parts, system access, and training requirements.
2. 负责经销商提报的用户产品保修申请(索赔业务)的材料收集、初审及提交,帮助用户与经销商完成保修权益兑付;
Collect, review, and submit dealer product warranty claims; assist customers and dealers in fulfilling warranty benefits.
3. 负责全产品线的首保业务,包括首保成本测算、材料准备、系统开发需求、权益发放与核销、经销商培训、数据分析等;
Manage first-maintenance services across product lines, including cost estimation, materials, system requirements, benefit
redemption, training, and analysis.
4. 经销商售后商务政策数据收集与测算,包括与网络发展部沟通售后政策季度检核要求、信息收集、数据测算、经销商弱项分析
与跟踪等;
Collect and calculate dealer after-sales policy data, coordinate quarterly reviews with Network Development, analyze
weaknesses, and track performance.
5. 经销商售后业务看板研究,对全网经销商售后基础信息统一收集整理,包括经销商售后团队人员清单、维修技师等级、售后盈
利表现、零件进销存情况等各维度;
Research dealer after-sales dashboards; organize network-wide data including staffing, technician levels, profitability, and
parts inventory.
6. 根据部门需要的其他相关工作
Other related tasks assigned by the department.
Candidate Requirements 候选人要求
1. 本科及以上学历,工科背景或拥有汽车/摩托车/户外动力行业经
验优先
Bachelor degree or above; engineering background or experience
in automotive/motorcycle/powersports industry preferred.
2. 英语6级,熟练掌握办公软件,有BI或其他报表搭建和分析能力
CET-6, proficient in MS Office, capable of BI or report building and
data analysis.
3. 性格沉稳,做事严谨,主动思考,积极学习
Composed personality, rigorous work style, proactive thinker, and
eager learner