工具运营Tools Operations
招聘时间
即日起 至 2026-06-03
招聘单位
美团
所在地区
北京
工作地点
北京市/北京市/朝阳区 锐创国际中心A座
学历要求
不限
实习时长
每周5天，每天12小时
职责描述
岗位职责：
1.系统管理：协助负责客服系统的日常维护、配置和版本更新，确保系统稳定运行。
2.需求管理：协助收集并分析各站点部门的系统需求，协调产品与技术团队进行功能开发及优化。
3.数据分析：监控系统性能，分析使用数据，提供优化建议以提升工具的使用效率和用户体验。
1.System Management: Assist in daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.
2.Requirement Management: Assist in collecting and analyzing system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.
3.Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.
岗位要求：
1.具有良好的跨部门协调和沟通能力，擅长多任务管理，有较强的责任心。
2.具有良好的执行能力和逻辑思维能力，能够有效推动产品工具的落地运营。
3.能熟练运用英文沟通，有良好的学习能力。会阿语优先。
4.有服务工具运营或项目管理相关实习经历者优先。
1.Strong cross-department coordination and communication skills, capable of multitasking with a strong sense of responsibility.
2.Excellent execution capabilities and logical thinking skills, effectively driving the implementation and operation of product tools.
3.Proficient in English communication and equipped with strong learning abilities. Arabic language skills would be considered an advantage.
4.Prior internship experience in service tool operations or project management is preferred.
1.系统管理：协助负责客服系统的日常维护、配置和版本更新，确保系统稳定运行。
2.需求管理：协助收集并分析各站点部门的系统需求，协调产品与技术团队进行功能开发及优化。
3.数据分析：监控系统性能，分析使用数据，提供优化建议以提升工具的使用效率和用户体验。
1.System Management: Assist in daily maintenance, configuration, and version updates of customer service systems to ensure stable operations.
2.Requirement Management: Assist in collecting and analyzing system requirements from CE-Sites, coordinating with product and R&D teams for feature development and optimization.
3.Data Analysis: Monitor system performance, analyze usage data, and provide recommendations to improve tool efficiency and user experience.
岗位要求：
1.具有良好的跨部门协调和沟通能力，擅长多任务管理，有较强的责任心。
2.具有良好的执行能力和逻辑思维能力，能够有效推动产品工具的落地运营。
3.能熟练运用英文沟通，有良好的学习能力。会阿语优先。
4.有服务工具运营或项目管理相关实习经历者优先。
1.Strong cross-department coordination and communication skills, capable of multitasking with a strong sense of responsibility.
2.Excellent execution capabilities and logical thinking skills, effectively driving the implementation and operation of product tools.
3.Proficient in English communication and equipped with strong learning abilities. Arabic language skills would be considered an advantage.
4.Prior internship experience in service tool operations or project management is preferred.
