System Support Intern
招聘时间
即日起 至 2026-09-30
招聘单位
友邦资讯科技
所在地区
广州
工作地点
广东省/广州市/海珠区 铭丰广场A栋
学历要求
本科
实习时长
每周5天，每天6小时
职责描述
Job Responsibilities:
• Deliver BAU support for AML systems including transaction monitoring, name screening, and risk scoring.
• Monitor system availability, batch jobs, interfaces, alerts, and data feeds in line with agreed SLAs.
• Perform proactive health checks and preventive maintenance to minimize incidents.
• Ensure timely and accurate processing of AML alerts and system output for client operations teams.
• Own and manage production incidents and service requests logged by user.
• Perform impact assessment, root cause analysis, and resolution within contractual SLA timelines.
• Perform data analysis using SQL or system tools to investigate alerts, system issues, and data discrepancies.
• Assist with UAT coordination, regression testing, and production deployments.
Job Requirements:
• Bachelor’s degree in IT, Computer Science or related discipline.
• Solid SQL skills for troubleshooting, data validation, and analysis.
• Familiarity with Windows environments, batch scheduling, and system interfaces.
• Experience with ITSM tools (ServiceNow, JIRA).
• Fluent spoken and written English is mandatory for client communication, incident reporting, documentation, and service governance meetings.
• Cantonese proficiency (spoken) is preferred to support HK business.
• Shift based support and on call rotation may be required.
• Deliver BAU support for AML systems including transaction monitoring, name screening, and risk scoring.
• Monitor system availability, batch jobs, interfaces, alerts, and data feeds in line with agreed SLAs.
• Perform proactive health checks and preventive maintenance to minimize incidents.
• Ensure timely and accurate processing of AML alerts and system output for client operations teams.
• Own and manage production incidents and service requests logged by user.
• Perform impact assessment, root cause analysis, and resolution within contractual SLA timelines.
• Perform data analysis using SQL or system tools to investigate alerts, system issues, and data discrepancies.
• Assist with UAT coordination, regression testing, and production deployments.
Job Requirements:
• Bachelor’s degree in IT, Computer Science or related discipline.
• Solid SQL skills for troubleshooting, data validation, and analysis.
• Familiarity with Windows environments, batch scheduling, and system interfaces.
• Experience with ITSM tools (ServiceNow, JIRA).
• Fluent spoken and written English is mandatory for client communication, incident reporting, documentation, and service governance meetings.
• Cantonese proficiency (spoken) is preferred to support HK business.
• Shift based support and on call rotation may be required.
