职责描述
• Provide onsite product application support to customer yield engineering, metrology, and Litho teams.
• Develop strong technical relationship with direct customer interface.
• Manage product engagement with regular customer review meetings and bringing critical customer requirements to Account Team and RPM (Regional Product Marketing).
• The ideal candidate will have excellent communications skills with a passion for problem solving in a pragmatic manner
• More importantly feel proud that his/her own developed solutions get adopted and satisfied by customer.
• Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and driving timely solutions feedback to customer.
• First line customer engagement role: working with customer daily on e-Beam Inspection & Metrology solution technical development. Drive and monitor ASML eBeam product & solution engagements at customer site.
• Project ownership: provide necessary input to RPM project leader to define technical specs and timeline with customer
• Bring technical requirements or technical issues to RPM and Account team, with a sense connecting the impact to business.
• Weekly reporting and tracking of customer engagement status
• On-time reporting/escalation to AT (account team) and RPM upon business critical information/issues
• Summarize BKM (best known method) and share within Apps team (extend to WW Apps team)
Requirements:
• MSc or Phd (Phd is a plus but not required) in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
• Solid knowledge of inspection & metrology tool usage
• Customer M&I working experience is preferred
• Strong in logical thinking, analytical and problem solving skills
• Scripting (in Python, MATLAB) skill is a plus
• Strong communication, plan & organization, x-sector collaboration and people/project leadership skills